Shipping Info

Shipping Information

Thank you for shopping with Elastiq Official.

We aim to process and ship all orders as quickly as possible.

Order Processing

Orders are usually processed within 1–3 business days after payment is confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time

Estimated delivery time may vary depending on your location and the shipping provider.

Once your order has been shipped, you will receive a tracking number by email where applicable.

Shipping Address

Please ensure that your shipping address, contact number, and email address are correct before placing your order.

Elastiq Official is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Shipping Delays

Delivery times are estimates only and are not guaranteed.

Delays may occur due to courier issues, customs clearance, weather conditions, high order volume, public holidays, or circumstances beyond our control.

Lost or Missing Packages

If your package appears to be delayed, lost, or marked as delivered but not received, please contact the shipping provider first using your tracking details.

If further assistance is needed, contact us with your order number and we will do our best to help.

International Shipping

For international orders, customers are responsible for any customs duties, taxes, import fees, or additional charges required by their country.

These fees are not included in the product or shipping price unless stated otherwise.

Contact Us

For shipping-related questions, please contact us at:

Email: sheglowcare@gmail.com