Returns

At Elastiq Official, we want your shopping experience to be smooth and reliable. If there is an issue with your order, we are here to help.

Return Eligibility

We only accept returns if your item arrives:

• Damaged

• Defective

• Incorrect

To be eligible for a return, the item must be unused, unopened, and in its original packaging.

Return requests must be submitted within 7 days of receiving your order.

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns for:

• Opened supplement products

• Used products

• Change of mind

• Personal preference after purchase

• Incorrect order details entered by the customer

• Sale or clearance items

How to Request a Return

To request a return, please contact us with:

• Your order number

• Your full name

• Clear photos or videos of the issue

• A short explanation of the problem

Our team will review your request and confirm whether the return is approved.

Refunds

Once your return is received and inspected, we will notify you of the refund status.

If approved, your refund will be processed back to your original payment method.

Please allow 5–10 business days for your bank or payment provider to complete the refund.

Shipping fees are non-refundable unless the issue was caused by an error on our side.

Exchanges

We only offer exchanges for items that are damaged, defective, or incorrect upon arrival.

If your exchange is approved, we will arrange a replacement where available.

Return Shipping

If the return is approved due to a damaged, defective, or incorrect item, we will cover or reimburse the return shipping cost where applicable.

Please do not send any item back without return approval from our team.

Contact Us

For return requests or order issues, please contact us at:

Email: support@elastiqofficial.com

Please include your order number so we can assist you faster.