Help Centre

Welcome to the Elastiq Official Help Centre.

We’re here to help you with any questions about your order, shipping, returns, product usage, or general enquiries. Please check the information below for quick support.

Orders

After placing your order, you will receive an order confirmation email with your purchase details.

Please check that your shipping address, email address, and contact number are correct before completing your purchase.

If you need help with your order, please contact us as soon as possible with your order number.

Shipping

Orders are usually processed within 1–3 business days after payment is confirmed.

Once your order has been shipped, you will receive tracking details by email where available.

Delivery times may vary depending on your location, courier service, public holidays, customs clearance, or unexpected delays.

Returns & Refunds

We only accept returns if the item arrives damaged, defective, or incorrect.

For hygiene and safety reasons, opened or used supplement products cannot be returned.

If you have an issue with your order, please contact us within 7 days of receiving your item and include:

• Your order number

• Clear photos or videos of the issue

• A short description of the problem

Approved refunds will be returned to your original payment method.

Product Questions

Elastiq GlowFlex Peptide Collagen is designed to support skin hydration, hair and nail wellness, and joint movement from within.

For best use, follow the instructions on the product label.

If you are pregnant, nursing, taking medication, have allergies, or have a medical condition, please consult a healthcare professional before use.

Account & Payment

We accept secure online payments through the payment methods available at checkout.

If your payment fails, please check your card details, billing information, or contact your payment provider.

Contact Us

Still need help? Contact our support team and we’ll assist you as soon as possible.

Email: sheglowcare@gmail.com

Please include your order number if your enquiry is related to an existing purchase.

Our team will aim to respond within 1–3 business days.